Refund Policy

100% happy-clean guarantee. If you're not happy with any clean, tell us within 24 hours (reply to your before & after photos or email hello@getscrubbed.au). We'll come back and fix it free, or give you a full refund. Your choice.

One-off cleans

Cancel any time before your clean for a full refund.

Monthly plans

• Your first clean is half price. After that you're charged the monthly plan price automatically each month.
• Plans include a minimum of 2 cleans. You can cancel any time after your 2nd clean, with no further charges.
• To cancel, email hello@getscrubbed.au or reply to any of our texts before your next billing date.

If we can't complete your clean

If we can't access your bins or property, we'll contact you to rebook at no extra cost. If we can't find a time that works, you'll get a full refund for that clean.

Refund timing

Refunds go back to your original payment method, usually within 5–10 business days.

No surprise charges

We never charge extra for dirty bins. The price you see is the price you pay.

Nothing in this policy limits your rights under the Australian Consumer Law.